Client Support, Contact & Feedback Form

Whatever it is that's on your mind, please don't hesitate to contact us. In order to consistently and constantly improve our Web site, products and services, we would love to hear from you and encourage you to give us your feedback.

Whether you came to our site to be informed or entertained, we hope your visit was a success. Please view the below links in blue, click on the section or department that best pertains to your question or comment and then follow the directions. All questions are answered within 24 hours. Thank you in advance for your thoughts.

 Our Staff:


Q1: "I have a GENERAL QUESTION about one of your products."
A:

The two most often asked questions we receive about our products is "how do I use it" and "what are the ingredients". So, before you contact our support team, please check out the below directory links for each product FIRST. If your questions still aren't answered, then go ahead and fill in your information below and submit it to our support staff.

AlphaViril™ »Introduction »How To use »Ingredients »FAQ's »Order
CHEATmeals™ »Introduction »How To use »Ingredients »FAQ's »Order
ChoelesLo™ »Introduction »How To use »Ingredients »FAQ's »Order
ProVanax® »Introduction »How To use »Ingredients »FAQ's »Order
TriLipono® »Introduction »How To use »Ingredients »FAQ's »Order

If the above sections don't answer your question, then please go ahead and fill out the below form and a customer care representative will contact your shortly with an answer to your question.

 
Your NAME:
Your EMAIL Address:
VERIFY Email (re-type):
Which Product:

Please type in your question or comment below. The more SPECIFIC you can be, the better and faster we can assist you. Thank you!
 
Q2: "I ordered a product and want to know the SHIPPING STATUS of it."
A:

Please fill out the below form and our shipping department will contact you within 24 hours.

 
Your NAME:
Your EMAIL Address:
VERIFY Email (re-type):

Please type in the product in which this is regarding, approximate order date and your address. Please keep in mind that it takes up to 48 hours to PROCESS and PACKAGE an order before it is shipped out, so please be patient if you haven't received the product after a day or two.

For INTERNATIONAL orders, it can take up to a full 7-10 business days. And remember, it's BUSINESS DAYS - holidays and weekends do NOT count.

Product Ordered:
Approx. Order Date:
Street Address:
City or Town:
State or Province:
Zip or Postal Code:
Country:

Please type in your question or comment below. The more SPECIFIC you can be, the better and faster we can assist you. Thank you!
 
Q3: "How do I adjust the FREQUENCY & QUANTITY of my monthly HFL Optimized Program™?
A:

If you are utilizing our HFL Optimized Program™ and receiving our products at 65% discount with convenient monthly auto-ship and you would like to cancel or adjust the frequency & quantity of your orders, please do the following:

  1. Please fill out the form below.

  2. If you'd like to adjust the FREQUENCY & QUANTITY of the products to fit your current needs, here are the options for the different products we have:

    ___ 1 bottle every 30 days
    ___ 2 bottles every 30 days
    ___ 1 bottle every 45 days
    ___ 1 bottle every 60 days

    And remember, this is for ALL of current products:

    AlphaViril™ - Increase Sex Drive, Build Muscle & Strength
    CholesLo™ - Reduce Cholesterol & Triglycerides, Optimize HDL/LDL
    CHEATmeals™ - Carbohydrate & Fat Blocker + Cholesterol Reduction
    ProVanax® - Eliminate Anxiety, Depression & Stress + Enhance Mood
    TriLipono® - Burn Stubborn Fat, Lose Weight & Eliminate Cravings

  3. Or, if you simply want to cancel your monthly auto-ship, you can fill out the form below and let us know.

    BUT, keep in mind that the longer you are in our program, the CHEAPER the products become and the MORE YOU SAVE! So, if you cancel and want to start over again later - you will go back up to the initial higher start-up price outlined in the terms.

    Our suggestion would be to simply reduce it to once every 60 days (bi-monthly) or just substitute it for another product you've been wanting to try.
 
Your NAME:
Your EMAIL Address:
VERIFY Email (re-type):

Please type in the product in which this is regarding, approximate order date and your address.

Product Ordered:
Order DATE:
Order NUMBER: found on package insert
Street Address:
City or Town:
State or Province:
Zip or Postal Code:
Country:

Please type in your question or comment below. If you'd like to change your auto ship frequency and/or quantity, please give us specifics.
 
Q4: "I want to RETURN/EXCHANGE a product I purchased."
A:

We believe in complete customer satisfaction. This is reflected in our unprecedented ONE YEAR guarantee that's NOT matched by any other nutritional supplement company!

Please fill out the below form and our client support team will give you all the necessary information to return the product (i.e. RMA #, return department address, etc.)

 
Your NAME:
Your EMAIL Address:
VERIFY Email (re-type):
Which Product:

Please type in WHY you want to return the product, your results and HOW you took the product (dosages, timing, etc.). The more SPECIFIC you can be, the better and faster we can assist you. Thank you!
 
Q5: "I have a TECHNICAL ERROR to report at your site, something isn't working."
A:
 
Your NAME:
Your EMAIL Address:
VERIFY Email (re-type):
Specify Tech Error:

If you have encountered a problem with a specific section of our site, then please type in what the domain URL is that's giving you the error. If you can't login to one of our private sites, type in that SPECIFIC URL, along with any username or password you may remember.

Domain URL Link:
Username:
Password:

Please type in your question or comment below. The more SPECIFIC you can be, the better and faster we can assist you. Thank you!
 
Q6: "What is your physical address? I would like to visit your facility or speak to a live person on the phone. "
A:

The FASTEST way to contact us is to use one of the above online client support forms. All questions are answered same day, within 6 hours. But we do offer additional forms of contact, found below if you feel more comfortable.

Mail:
(Do NOT return or send packages to the below address, as this is one of our manufacturing offices and your package may get lost.)

Rx Research Group, Inc.
DEPT: HFLSolutions.com
4012 South Rainbow Blvd. Suite K-625
Las Vegas, NV 89103

Phone:

Starting 2006, we removed our phone number from the site. Why? Because we've realized that 95% of all incoming phone calls had NOTHING to do with our products or services and were about consulting and medical questions. Unfortunately, due to legal situations, only YOUR DOCTOR can give you such advise.

For questions related to this web site, products and services, please use one of the above online consulting forms and a customer care representative will reply back with an answer within 24 hours. Thank you for understanding ...

As much as we would love to give advise and offer medical solutions, legally we can NOT.


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* These statements have not been evaluated by the Food & Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.